FAQ's
A No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions.
Q. What payment methods do you accept?
A. We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. Additionally, we also accept Shop Pay and PayPal payments.
Q. What is the origin of the shipments?
A. Our shipments originate from our partnered factories located in various locations. Therefore, if you order multiple items, please anticipate that they may be shipped separately as different factories specialize in different areas of manufacturing.
Q. What is the estimated delivery time for my items?
A. Generally, you can expect your items to arrive within 8-12 business days.
Q. Do you offer international shipping?
A. Absolutely! We provide worldwide shipping to all countries. What's even better is that our tracked shipping service is free of charge if your order value is above US $50.
Q. Do you charge custom duties?
A. Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.
Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. Winsome Cats and Dogs cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.
Please bear in mind that import taxes differ from shipping costs which, if any, are added to your order before you confirm your purchase. Import taxes do not go to Winsome Cats and Dogs and are usually collected by the carrier on behalf of your local customs authorities.